5) Contact form

1. The Electronic Service Contact Form is provided free of charge.
2. Using the Contact Form is possible after (1) filling out the Contact Form and (2) clicking on the Online Service the “Send” field – up to that moment it is possible to modify the entered data. The Contact Form requires the Service User to provide these information which as marked as mandatory.
3. The use of the Contact Form is of a one-time nature and is terminated for example upon sending a message through it.

6) Contact with proximus-software.com

1. The essential form of the current communication at a distance with the Service Provider electronic mail (e-mail: [email protected]) and traditional mail (ul. Piątkowska 163, 60-650 Poznań), through which the user may exchange with us information about using Proximus-software.com. The Service Users may also contact us in other ways permitted by law.

7) Complaints regarding the online service

1. Complaints related to the functioning of the Online Service You may submit e.g. via electronic mail to the following address: [email protected] or in writing to the following address: ul. Piątkowska 163, 60-650 Poznań, Poland.
2. It is recommended to provide the following in the complaint description: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect; (2) Your request; and (3) the claimant’s contact information – this will facilitate and expedite investigation of the complaint by the Service Provider. The requirements stated in the preceding sentence should be interpreted as recommendations and do not influence the effectiveness of complaints filed with omission of the recommended complaint description.
3. We will address Your complaint without delay, no later than within 14 calendar days from the date of submission. In case of consumers, a lack of response to the complaint within the abovementioned period, means that the Service Provider has deemed the complaint as justified.

8) Right to withdraw from an agreement

1. This section of the Terms and Conditions and provisions contained herein relate exclusively to Customers.
2. The right to withdraw from an agreement concluded remotely does not apply in the case of: (1) agreements on rendering services, if the Seller has fully performed the service at the express consent of the consumer, who was informed prior to the commencement of services that the right to withdraw from the agreement shall be lost upon completion of the service by the Seller; (2) agreements relating to the provision of audio or video recordings or computer software delivered in sealed packaging, if the packaging was opened upon delivery, (3) agreements for the provision of services in the area of accommodation other than for residential purposes, transport of items, lease of vehicles, catering, services associated with leisure, entertainment, sports or cultural events, if the agreement specifies a date or period of service provision, (4) agreements regarding the delivery of digital content, which are not recorded on a physical carrier, if the performance of services was commenced with the express consent of the consumer before the expiry of the agreement withdrawal terms and after the consumer was previously informed by the Seller of the loss of rights to withdraw from the agreement.

9) Extrajudicial methods of settling complaints and investigating claims, as well as rules of access to those procedures

1. Detailed information regarding the possibilities for Customers who are consumers to use extrajudicial methods of settling complaints and asserting claims, as well as the rules of access to those procedures are available on the website of the Office of Competition and Consumer Protection at the address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
2. By the President of the Office of Competition and Consumer Protection operates a contact point (telephone number: +48 22 55 60 333, email address: [email protected] or address: Pl. Powstańców Warszawy 1, Warszawa), tasked, among other things, with helping consumers in cases concerning extrajudicial settling of consumer disputes.
3. A consumer has the following options of using extrajudicial methods of settling complaints and asserting claims: (1) an application to the permanent amicable consumers’ court (more information at a page: http://www.spsk.wiih.org.pl/); (2) an application in a matter of extrajudicial settling of a dispute to the regional inspector of the Commercial Inspection (more information available on a page of the inspector competent due to a Seller’s place of business operation); (3) a aid of the district (municipal) consumer advocate or a social organization, whose tasks include the protection of consumers (incl. the Consumers’ Federation, Polish Consumers’ Association). Advice is provided at the e-mail address [email protected] and under the consumer hotline number 801 440 220 (the hotline operates on Working Days, from 8 a.m. to 6 p.m., connection fee according to operator’s tariff).
4. At the address http://ec.europa.eu/consumers/odr there is available a platform of online dispute resolution system between consumers and businesses at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with one-stop service for consumers and businesses seeking an out-of-court settlement of disputes concerning contractual obligations arising from an online sale or an online service contract (more information on the site of the platform or at the online address of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

10) Copyright

1. Copyright and intellectual property rights to the Online Service and the Application as a whole and to its individual components, including content, graphics, works, specimen and marks available as part of it belong to the Service Provider or other authorized third parties and are protected by the Copyright Law and other provisions of generally applicable law. The protection granted to the Online Service and to the Application includes all forms of their expression.
2. Trademarks of the Service Provider and third parties (trademark, logo) should not be without the consent of the Service Provider.

11) Final provisions

1. Agreements concluded through Proximus-software.com are concluded in accordance with the Polish law and are drawn up in Polish.
2. Amendment of the Terms and Conditions – the Service Provider reserves the right to amend the Terms and Conditions due to significant reasons, i.e. change in legal regulations; adding new Electronic Services – in a scope, in which such changes influence the execution of provisions of these Terms and Conditions. The amended Terms and Conditions are binding for the Service User, provided that the requirements of art. 384 and 384[1] of the Civil Code are met, i.e. the Service User has been properly notified of the amendments and has not terminated the agreement within 14 calendar days from the notification date. In cases, where an amendment of Terms and Conditions results in the introduction of any new charges or increase of current ones, the Service User who is a consumer is entitled to withdraw from the agreement.
3. In matters not regulated in these Terms and Conditions, the commonly applicable regulations of Polish law shall apply, in particular: the Civil Code; the 18^th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 as amended); the Consumer Rights Act, as well as other corresponding provisions of commonly applicable law.

Thank you for careful reading!

Should you have any questions, we are always available – please contact us.

Proximus-software Team